Frequently Asked Questions
Answers to the questions our future clients ask most often.
What's the difference between the Flash Audit and the Full Audit?add
The Flash Audit is a single structured session, designed as a first expert look at your IT situation, with no extended commitment. The Full Audit goes further: it analyses your information system across three areas (access management, change management, IT operations) and concludes with a formal report and a prioritised action plan.
What's the difference between 'Creation & Managed Services' and 'Creation only'?add
With Creation & Managed Services, we stay involved after delivery: ongoing management, maintenance and evolutions over time. With Creation only, you receive a turnkey delivery with full access, and you're free to choose your own host: we don't stay involved once it's live.
What is the Support Pack?add
The Support Pack covers day-to-day infrastructure and security needs: responsive Helpdesk support, workstation and server monitoring, a dedicated ticketing tool, centralised billing. The exact scope is assessed case by case, after an initial audit.
How do you guarantee the confidentiality of our data?add
Each client has access strictly limited to their own environment, with strict isolation between organisations in our portal. We only access your systems within the defined scope of the current engagement, and no client data is ever shared with a third party.
What are your usual response times?add
For a first contact, we reply within 48 business hours. For technical support under the Support Pack, differentiated resolution times are defined based on the criticality of each request, agreed together when the service is set up.
Do you work across all of France?add
Yes, our support is delivered entirely remotely, across all of France. This lets us work with clients located anywhere in the country, with no geographic constraint on our response times.
How do I start working with Techgemony?add
It all starts with an initial conversation to understand your context and real challenges, with no commitment on your part. Based on that conversation, we propose the right kind of support: audit, creation, advisory or ongoing support, based on what actually fits your need.
Do you work with businesses of all sizes?add
We mainly support SMEs and mid-sized companies, but our approach adapts to the size and IT maturity of each organisation. Every engagement is scoped on a custom basis rather than standardised.
Do I need to commit long-term, or can I start with something one-off?add
Our offers are designed to adapt to your actual need rather than force you into a single format: from a one-off Flash Audit with no extended commitment, to ongoing support such as managed services or the Support Pack. Nothing stops you from starting small before going further.
